Key Contacts:
Glen Devenie Phlebotomy and Point of Care Testing Technical Head (glend@adhb.govt.nz)

Faith Taylor Specimen Services Technical Head

Key Contacts:
Julie Adams – ACH Outpatients and Training Section Supervisor (juliead@adhb.govt.nz)

Jannette Leano – Starship Children’s Health Section Supervisor (mleano@adhb.govt.nz)

The operating hours for specimen collection varies across all four sites.

• Both National Women’s Health and Starship Children’s Health have a 24-hour paediatric specimen collection service.
• Starship Children’s Health outpatient Clinic operates between the hours of 0800-1630 Monday to Friday.
• National Women’s Health collects every Wednesday from 0900 - 1230 for Diabetic clinic only.
• Auckland City Hospital collection service operates from 0730-1630 Monday to Friday.
• Auckland City Hospital also has Cannulation and specimen collection service out of hours, 1600-2300 Monday to Friday and 1000-2200 Saturday, Sunday and Public holidays.
• Auckland City Hospital is the only site to provide chain of custody specimen collection as well as observed and unobserved urine collection.
• The Greenlane Clinical Centre collection service is open from 0730-1700 Monday to Friday. Greenlane Clinical Centre also provides mycology specimen collection (skin scraping).

The Collection Service also provides services in the community. These include the collection of specimens from the Mangere Refugee Centre and Asylum seekers, clients at Industrial sites, weekly visits to the Buchanan Clinic, and the collection of samples from the primary health care sector.

The duties performed are mainly clerical and include computer input, Request Form Imaging, filing and report distribution. The computer programmes that are used include DELPHIC, PALMS Registration, Latté, CHIPS/CMS/NHI and Request Form Imaging (RFI).

Laboratory reports for Biochemistry, Haematology and Microbiology are issued 7 days a week while reports from Virology/Immunology and Anatomical Pathology are issued Monday to Friday.

Specimen Registration can be contacted through LabLink

The call centre is staffed by four full-time people. 

Many of the calls received are to request a Laboratory test result. If this is not yet available staff can assist in finding out when it will be ready. All the core call centre staff have extensive medical laboratory or similar experience, hence are able to help with a wide range of other queries, e.g. tests available, turnaround times, specimen requirements and special collection conditions.

If more specialised information is required, or clinical interpretation and advice necessary, the Call Centre staff will refer the caller to an appropriate clinically trained staff member.

Contact us:

The bulk of samples come from Auckland region hospitals, while other laboratories nation-wide and international refer their samples that require more specialised tests like tumour markers and genetics.

Our IATA trained staff co-ordinate referral of samples to major diagnostic laboratories worldwide.

For more detailed information about these services please use the contacts listed above.

-  Auckland City and Starship Children's Health
-  Greenlane Clinical Centre and National Women's Health

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